StringeeX Reviews

StringeeX is a fantastic tool for various kinds of businesses at a very fair price. It assists in expanding your business without needing any coding skills.

I really dig the new features for managing contacts and missed calls. Whenever we get a call from a client, a new contact record (ticket) is automatically generated and synced with the system. This makes it super convenient for agents to quickly address customer needs. Plus, if there are any missed calls, we can easily configure it to send an automatic email, ensuring no customer inquiries go unanswered.

Pros: The call routing feature is fantastic. StringeeX directs customer calls straight to the right rep, which is perfect for addressing clients’ unique needs. This system brings together all the essential tools of a contemporary contact center, including IVR, ACD, and skill-based routing tech. Agents can also access important info about customers, allowing them to tackle issues on the spot. StringeeX really helps us deliver top-notch service to our customers.

Cons: There are a few hiccups with the audio quality, but it’s nothing major.

The Video Contact Center stands out as the key and unique aspect of StringeeX. Not a lot of companies offer this. Plus, the cost is quite fair compared to other providers.

The ticketing system is fantastic and super convenient. We can effortlessly transfer tickets to meet all customer needs. The support team at StringeeX is really helpful.

StringeeX assists us a ton. We can boost agent productivity and guarantee customer satisfaction.

Our team can reach out and assist customers through both desktop and mobile applications, so there's no requirement for a desk phone. I particularly appreciate the excellent integration with Salesforce that StringeeX offers.

I appreciate how simple the software is to navigate and the audio quality is top-notch. I can always hear the other person loud and clear. Plus, it's a breeze to set up as a system admin. We can handle and respond to all customer inquiries from just one platform. StringeeX supports multiple channels and comes packed with all the essential features needed for a contemporary contact center.

This fantastic tool lets us handle calls, keep track of everything, respond across multiple channels, and even generate reports all in one place. What I love most is that it didn’t take long to get our team up to speed thanks to its super intuitive features. StringeeX has really boosted our customer service and cut down on call costs.

Fantastic Assistance! Our Sales and Customer Service department has been utilizing StringeeX for more than a year now. The software offers all the features we require to help our clients at a very reasonable cost. Whenever an issue arises, the StringeeX support crew is super helpful and sorts things out right away. Big shoutout to the StringeeX team!

I've been using StringeeX for a year now, and I gotta say, I'm really happy with the service and support. I definitely recommend it for the Video Call option, which is something not a lot of companies out there offer.

The support ticket system is really impressive. StringeeX allows us to gather all customer support inquiries from different channels (like Hotline, Video Call, Live-chat, social media, and email) and handle them from a single platform with omni-channel tickets. Our agents always have a full view of their customers and can respond quickly, regardless of the channel the customer picks to reach out to us. Plus, StringeeX is accessible on both the website and mobile app (for iOS and Android), so agents can use it anytime.